Managed Virtual Private Server
Save the time and energy it takes to setup, monitor and maintain your dedicated server by letting our expert staff do it for you! With Domains at Retail® Assisted Service Plan, our team of server professionals will personally set up your dedicated server to deliver maximum performance. Plus, they will also handle select monitoring and maintenance issues that would otherwise drain your time and resources.
Remember: Assisted Service Plan is available through the Build Your Own Virtual Dedicated Server option.
Managed VPS Hosting
Each Assisted Service Plan Includes*:
Initial Server Setup:
- Including installation of operating system and Parallels Plesk Panel.
- Setup for the following services:
- Domain Name & DNS
- Hosting Account
- Resource Allocation
Security Services (Anti-Virus, Scanning):
- Monthly scans, as well as real-time on-access virus scanning of files (Windows servers only).
- We scan your server once a month, to provide you with any recommended remediation actions.
- Direct access to advanced support for emergencies including:
- Service restart or reboot
- Server or service down
- Tier-3 Support troubleshooting
- Patching services** for the base operating system, such as Fedora or Windows, which includes:
- Official updates released by the Fedora or Fedora Legacy Project.
- Official updates, bug fixes and security patches released by Microsoft.
- Per server monitoring of basic services such as Ping and HTTP.
Custom Support Access:
- Access to our flat-rate custom support services
* Administrative Access is unavailable with the Assisted Service Plan
** In most cases, patching will be performed weekly, though some patches may be applied sooner if the severity and likelihood of exploit is high. If a patch is found to break a customer's application, the customer will be able to contact the managed services support center and request that the patch be rolled back, free of charge.
Note: Assisted Service Plan is not available for plans using the Fedora or Ubuntu operating system.
Need help administering your server? Make the most of your Virtual Private Server by letting our expert staff help you with your specific needs. Call (480) 624-2500 for a quote.
Expert Hands services include:
- FREE diagnosis
- Install 3rd-party Web-based software or add-on module to a control panel
- Database assistance, such as data import/export
- Optimization of MySQL® Databases and Apache® webservice
- Port changes such as ssh, rdc and remote database access
- Dedicated and VPS password resets
- Dedicated and VPS backup/restore (only with FTP back-up add-on)
- Installation of 3rd-party SSL Certificates
- Migration of content to customer's server or Web hosting account
- PHP/ASP Modules (per module)
- Configuration of game servers
Expert Hands services will not perform the following tasks:
- Script troubleshooting
- Kernel modifications
- Advanced scripting/web programming
- OS Hardening
- Updates to IP tables and firewalls